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chef, cleaver and blade, customers, food, restaurant, restaurant business, service industry - April 03, 2019

The Five Real Reasons You’re Losing Restaurant Staff

-Article adapted from an article written by Donald Burns You are not a nice person to work for. If you describe yourself as tough, business minded, direct, no-nonsense, or a hardass manager, let’s face it… you’re probably a jerk. The issue is, your staff knows you're a jerk. People will tolerate a lot when they need a job... but only to a certain point. Everyone has a breaking point. If you keep acting that way, you’ll soon see a steady departure of your staff. The Gordon Ramsay "yell, scream, and demean your team" mentality is great for TV ratings! It’s not...

Marco Pierre White: Never ask a customer if they enjoyed a dish

-Article Written By Hannah Furness The Telegraph It is the seemingly innocent question that has crept in to British restaurants in recent years, dividing customers between polite praise and secret annoyance. But it appears inquiries into whether customers enjoyed their food has no place in fine dining for Marco Pierre White. Pierre White, the chef, has disclosed he banned staff from asking the question at his restaurants, arguing they must not be patronized or dictated to. The restaurateur, who was awarded three Michelin stars during his cooking career, said house policy forbade inquiring whether patrons had enjoyed their food,...

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